Terms & Conditions

Terms & Conditions – WUC Workwear

Acceptance

By placing an order on this site, you accept and agree to abide by all these terms and conditions.

Privacy Policy

We do not store credit card details, nor do we share any customer details with any third parties.

Prices

All prices quoted are in GBP (£) and include VAT at the current rate. If a product is listed at an incorrect price, we reserve the right to cancel any order placed for that product, regardless of whether an order confirmation email has been received or your credit/debit card has been charged.

Orders

Orders are typically confirmed via email once placed, but this does not constitute acceptance. A contract is only formed when we send an email confirming shipment. We reserve the right to cancel orders at any time, even after an order confirmation email has been received. If a cancellation occurs after payment, a refund will be issued to the same card used.

Delivery

Delivery times are approximate, but we strive to dispatch within the stated timeframe. Customers must ensure their contact details and delivery address are correct. Orders returned due to failed delivery attempts will incur additional shipping charges. We are not responsible for courier delays once an order has been dispatched.

All deliveries require a signature. We cannot pass on delivery instructions such as ‘leave in shed.’ Orders paid via PayPal or credit/debit card can only be delivered to the confirmed address provided at checkout.

For international orders, customers are responsible for any applicable import duties or taxes.

Orders over £75 qualify for free mainland UK delivery.

Order Amendments & Cancellations

Once an order is placed, it is considered final. We may attempt to accommodate changes or cancellations, but this is not guaranteed. Cancellation requests should be made via email to info@wucworkwear.co.uk as soon as possible.

Orders placed for next-day delivery cannot be changed or amended.

If a cancellation is approved, a minimum charge of 15% of the total order may apply to cover artwork preparation, stock ordering, or production adjustments.

Personalisation & Artwork

Customers are solely responsible for ensuring the accuracy of any personalisation, logo uploads, or custom text entered during the ordering process. Once an order is placed, changes cannot be made, and personalised items are strictly non-refundable.

By uploading artwork, the customer confirms they have permission to use it and that it does not infringe on copyrights, trademarks, or licenses.

Customers must ensure artwork quality meets printing requirements. Images are printed exactly as uploaded, and we will not make alterations unless agreed upon via email. Poor print quality due to low-resolution artwork is the customer’s responsibility.

The online design tool is a guide only; positioning and sizing may vary. If specific placement is required, customers must provide clear instructions at checkout.

WUC Workwear retains ownership of all designs created on our website, which cannot be used elsewhere without permission.

We do not print explicit or offensive content. Orders containing such content will be cancelled.

Garments

Garments are subject to availability, and substitutions of equal or greater quality may be made if necessary.

Sizing is provided by the manufacturer as a guide only. As all orders are personalised, we cannot offer refunds or exchanges due to sizing issues. Customers unsure of sizing should contact us for measurements before ordering.

Garment images are for illustration purposes and may not accurately reflect actual colours. Print and garment colour variations are not grounds for refunds or exchanges.

Printing Techniques

We use embroidery and various printing methods, including screen printing, digital transfer, CAD cut vinyl, and Direct-To-Garment (DTG). The method used is based on quantity and artwork specifications. If a specific method is required, customers must contact us before ordering.

Colour matching is not guaranteed. If exact colours are required, customers should contact us before ordering.

Returns Policy

Personalised items are only eligible for a refund or exchange if the garment itself is faulty. Personalised and tailor-made items are exempt from the Consumer Contracts Regulations.

Claims

Claims for damages, delay, or partial loss must be made via email within five working days of delivery. Claims regarding quality or quantity must also be made within five working days of receipt. Claims for non-delivery must be made within 15 working days of order placement.

All returned items must be unworn and in new condition. We do not accept returns or refunds for items modified by the customer after delivery.

Liability

To the fullest extent permitted by law, WUC Workwear and its representatives are not liable for any damages arising from the use of this website or its content, including compensatory, direct, indirect, or consequential damages, loss of data, income, or profit.

For any inquiries, please contact us at info@wucworkwear.co.uk.